Dear Bobbie,

Words cannot convey how elated I am that you have so efficiently and promptly sold my townhouse at 2461 Cardinal Lane, Santa Cruz. “Every so often I meet someone who is truly outstanding in their profession and who really cares about what they are doing. Bobbie Herteman, you are such a person.”

I could not have asked for a more dedicated agent for the sale of my home. Your tireless effort and knowledge of the housing market brought me a higher price than expected.

During my 20 years of travel and serving in the military, I have purchased and sold many homes. I can state unequivocally Bobbie, that your one of the finest agents with whom I have had the pleasure to do business with. You possess a keen business acumen, a commitment to service, and a complete knowledge of the market and its values. The most difficult and stressful thing I endured in selling my home was boxing up of my possessions.

Thank you for working your magic with your digital camera and all the other efforts you made to make our house show as well as it could. You have a great eye!

Also, thank you for being so professional and helpful. I really appreciate all of your support and help with the countless details involved in making this deal happen.

I would be remiss if I didn’t take time to praise your very professional attitude and demeanor in the handling of the sale of my property. Your attention in keeping me apprised and giving me adequate notice when showing the property, and keeping me abreast of your progress every step of the way, resulted in a very efficient and timely closing. If I were to rate you, it would be “Excellent” across the board.

My deepest appreciation.

Joseph W. Kleinsmith
US Army Retired
Santa Cruz, California